Executive summary
A management summary highlighting strengths, critical issues and priorities for action.
Services
Audits designed to be useful.
InnCheck provides mystery guest and hospitality audit services built to help owners and managers read their service more clearly and make better decisions.
01 · Mystery Audit
The experience, lived first-hand.
An anonymous mission is assigned to a trained inspector who lives the stay as a real guest and observes the key moments of service with professional precision.
- Search and booking
- Check-in and welcome
- Room and housekeeping
- Restaurant and breakfast
- Problem solving
- Check-out
02 · Digital Guest Journey
The online promise versus reality.
We review your website, booking engine, OTAs, email, phone and pre-arrival communication to check how closely the commercial promise matches the actual experience.
- Website and booking engine
- OTAs and reviews
- Rate consistency
- Email and phone
- Clarity of information
Also available on its own, without a stay: InnCheck Contact, from €290.
03 · Advisory
From report to decisions.
The quality of an audit is also measured by how easily it turns into action. That is why we work on the clarity and prioritisation of our recommendations.
Action plan
Practical steps to improve the guest experience, service standards and sales opportunities.
Flash report and debrief
Critical issues within 48 hours of the stay; with Standard and Premium, a dedicated session with owners or management.
InnCheck programmes
A single audit, or a continuous quality system.
The scope can grow with the property’s needs: from a single check to recurring programmes and multi-property comparisons.
360°
InnCheck 360
A full audit of the guest journey, from first contact to post-stay, with scoring, evidence and an action plan. From €890.
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Continuous & Re-check
Periodic checks to measure improvements over time. Re-check from €590, annual programme €3,190.
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Competitor Audit
A confidential, like-for-like comparison with selected competitors, using the same observation framework. +€790 per property.
Department auditsReceptionHousekeepingBreakfastF&BSpaReservationsDigital Journey
Deliverables
Reports that are readable, credible and professional.
Every report is written by the inspector and reviewed by our central team. No staff names: we describe processes and moments, not people.
Evidence
A timeline of the experience, observations, objective facts and the scenarios tested.
Scoring
Touchpoint measurement and a concise reading of strengths and critical areas.
Recommendations
Actions ranked by impact, urgency and feasibility.
Our commitments
Three commitments, written into every quote.
You know the total cost before we start. During the audit no individual is put on trial. Afterwards you get concrete actions: if there are fewer than ten, we refund the fee.
Expense capagreed before the mission
0 namesof staff in our reports
10 actionsconcrete, or your fee back
Let’s design an audit for your hotel.
The scope is agreed with the InnCheck team before the mission.