Management
[Full name]
[Role]. [Two lines of hospitality experience: properties, roles, years.]
About
An outside eye. A rigorous method.
InnCheck combines a network of inspectors with real hospitality experience and a central team that prepares every mission and reviews every report. We help owners and managers see what procedures, dashboards and reviews alone don’t show.
Why we exist
Facts before judgements.
A useful mystery audit doesn’t just hand out marks: it separates perception, observation and interpretation. That discipline is what turns a test stay into a management tool.
InnCheck works independently, discreetly and with respect for people: we measure service, not individual employees.
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IndependenceWe don’t sell courses on becoming a mystery guest: we only sell audits.
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ConfidentialityInformation and results stay confidential, with a written commitment from every inspector.
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PracticalityEvery issue must be able to become an action, with an owner and a deadline.
The team
The people behind every report.
If you entrust someone with judging your service, you have the right to know who they are.
Method and quality
[Full name]
[Head of method and report review. Experience, any UNI 11312-2 lead auditor qualification.]
Inspector network
Inspectors in the field
Professionals with real hospitality experience, trained in the InnCheck method and chosen for each mission by guest profile and property type.
How we select inspectors
Who visits your hotel, and why.
The value of an audit depends on who observes. That is why our selection criteria are written down and the same for everyone.
Hospitality experience
Every inspector has worked in hospitality or knows it professionally: they can tell a one-off slip from a process problem.
No conflicts of interest
We never assign missions to anyone who works, or has recently worked, for a competitor of the property visited.
Rotation
The same inspector never visits the same property on two consecutive missions, so they won’t be recognised.
Trained in the method
Scorecard, scenarios and scoring criteria are shared: two inspectors in the same hotel should reach comparable conclusions.
Signed confidentiality
Every inspector signs a confidentiality commitment covering the property, its data and the results.
Central review
No report leaves without a review by our central team, checking consistency, evidence and recommendations.
Let’s look at your hotel from the outside.
A 15-minute call to see whether, and how, an audit could help you.