01
High priorityPre-arrival
The reply arrives the next day.
A request sent at 15:42 receives a correct reply, but it is not picked up the same day.
ActionSet a response SLA and an automatic message for unattended hours.
Sample report · Simulated audit
From detail to decision.
An example of how InnCheck turns a guest’s real experience into a clear reading for management. The property, observations and all scores shown on this page are simulated.
Demo hotel 5★2 nights · 1 inspector360° audit
Executive overview
Grand Hotel Laguna fictitious property
A full audit from booking to post-stay. Page one of the report tells management what it needs to know before going into detail.
InnCheck Index84/100Overall performance
StrengthsReception · Room · Spa
PrioritiesPre-arrival · Breakfast
Quick wins5 immediate actions
01 · Performance
Seven areas. An instant reading.
The score guides the reading; the evidence explains why. No number is left without context.
Reception & Arrival91
Spa & Services88
Room & Housekeeping86
Check-out & Post-stay85
Reservations & Pre-arrival79
F&B76
Breakfast72
02 · Priority findings
Three observations that deserve attention.
In the full report every finding is documented. The executive report highlights only those that require a decision.
02
OpportunityReception
The spa never enters the conversation.
Check-in is excellent on a personal level, but does not mention treatments and availability that suit the guest’s profile.
ActionAdd a short, natural suggestion of relevant services during check-in.
03
High priorityBreakfast
The buffet stays incomplete for 14 minutes.
Two key items are missing at peak time and are restocked only after a guest asks.
ActionIntroduce cyclical checks with a named person responsible during the busiest times.
03 · Guest Journey
Quality changes along the way.
The timeline makes visible the moments where the experience gains or loses consistency.
01Booking82
02Pre-arrival76
03Arrival91
04Stay87
05Breakfast72
06Services88
07Departure85
The guest journey does not replace the evidence: it shows management where to focus it.
04 · Action plan
From audit to improvement.
Recommendations are ranked by timing, ownership and difficulty of implementation.
Within 30 days
Fix
Email SLA, buffet monitoring, check-out closing standard and service suggestions.
Within 60 days
Embed
Front office and F&B coaching, procedure review and internal spot checks.
At 90 days
Verify
Targeted re-check on critical standards and comparison with the audit baseline.
About this demo
A realistic example, not an invented benchmark.
Hotel, dates, observations and scores are simulated solely to illustrate the InnCheck method. Comparative benchmarks will be used only once the dataset is large and consistent enough.
Download
Take it to your next meeting.
Download our bilingual brochure, which includes this sample report, together with the full Italian PDF of the report and our 30-point checklist “Your hotel through a guest’s eyes”.
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Brochure in English and ItalianMethod, sample report, pricing and commitments.
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Full sample report and checklistIn Italian: InnCheck Index, evidence and 30 points to check with your team.
Want to see your hotel in this much depth?
We define scope, scenarios and criteria to match your property’s positioning.