Clear prices. Expenses too.
Fees per mission and per property, VAT excluded. Out-of-pocket expenses (room, meals, travel, city tax) are extra: you can estimate them below, and every quote sets a cap.
Express Audit
The essentials for a fast, objective first look at the guest journey.
- One-night test stay
- One room category
- Booking, arrival, room, housekeeping and breakfast
- Flash report on critical issues within 48 hours
- Executive summary of about 6 pages with priority actions
- Review by the InnCheck central team
Full report: within 10 working days of the stay.
Request ExpressStandard Audit
The whole stay read with method, from the first email to check-out.
- Two-night test stay
- Arrival, rooms, F&B, staff, safety and accessibility
- Flash report on critical issues within 48 hours
- 15–20 page report with InnCheck Index and executive summary
- 30/60/90-day action plan
- 60-minute video debrief with management
Full report: within 3 weeks.
Request StandardPremium Audit
Everything in Standard, plus online reputation, competitive comparison and a 12-month roadmap.
- 2 to 3 nights, depending on the property
- Everything in Standard
- Online reputation and consistency of the digital promise
- One competitor reviewed in Contact format
- On-site presentation of results
- 12-month action plan and KPIs
Full report: within 4 weeks.
Request PremiumAll formats include mission preparation, briefing, inspector assignment, the audit, central review and digital deliverables. Prices exclude VAT and out-of-pocket expenses. Expense cap: every quote states estimated expenses and a maximum; above the cap, expenses are on InnCheck unless the client requests extras. Guarantee: if the report contains fewer than 10 concrete, prioritised actions, we refund the fee.
Want to start without a stay?
We test the part of the experience that comes before arrival: mystery email, phone call and a direct booking attempt, plus your website, booking engine, OTA listings and rate consistency. You receive a 6–8 page report in 5 working days. If you book an audit with a stay within 60 days, the amount is credited.
What it costs in total.
An estimate of out-of-pocket expenses based on your hotel’s category. Figures are indicative: every quote fixes them with a cap.
On this estimate, the audit pays back with about 11 extra room nights a year.
VAT excluded. The net cost assumes a variable room cost of about 25% of the rate and a 35% food cost, with a direct booking. If the inspector books through an OTA, the commission is a full cost. For competitor audits, expenses are borne entirely by the client.
| Category (assumption) | Express | Standard | Premium |
|---|---|---|---|
| 3-star · room €120 · dinner €40 | €1,173 | €2,136 | €3,299 |
| 4-star city or lake · room €220 · dinner €70 | €1,304 | €2,398 | €3,692 |
| 5-star Venice · room €650 · dinner €150 | €1,815 | €3,420 | €5,225 |
Measuring over time costs less.
The second audit starts from the baseline of the first: briefing, scorecard and comparison are already in place.
Re-check · €590–690
A targeted check of critical issues within 6 months, on the same scorecard, to measure what has changed.
Competitor audit · +€790
One competitor visited in Express format and read with the same method as your hotel. Price per property.
Annual programme · €3,190
1 Standard, 1 Express, 2 Contact and 1 re-check in a year (about €270 a month), instead of about €3,900 at list price.
Groups and multi-property
−10% for 3 to 5 properties, −15% for 6 or more, with a harmonised scorecard and internal comparison.
Department audits · on quote
Reception, housekeeping, breakfast, F&B, spa, reservations or digital journey, one at a time.
Contact · €290–390
Email, phone and booking without a stay. Credited if you move to an audit within 60 days.
The first 10 hotels start on launch terms.
Express at €490 or Standard at €990, expenses excluded, for audits carried out by 31 March 2027. List prices stay the same: in return, we ask you to help us tell the story of the service.
Not just the test stay, but the quality of the work that follows.
The value of the engagement lies in how the mission is prepared, in the inspector’s experience and in the quality of the reporting, reviewed by our central team.
What a mission can include
- Pre-arrival
- Check-in
- Room
- Breakfast
- F&B
- Ancillary services
- Handling a request or complaint
- Upselling
- Check-out
Three commitments, written into every quote.
You know the total cost before we start. During the audit no individual is put on trial. Afterwards you get concrete actions: if there are fewer than ten, we refund the fee.
Several properties or special requirements?
We prepare a tailored quote for a single hotel, a group or a multi-site project, always with the estimated total cost.